This LA-based SaaS company is looking for a contract technical writer to support the Documentation team, including creating engaging content that helps our internal and external customers excel at self-sufficiency when using or troubleshooting the product.
This person needs to have previous SaaS experience and works on doc-oriented tasks as requested by the Documentation team manager, such as producing release notes and other customer-facing help material to support rollouts and similar needs. The technical writer is responsible for revising other help content as directed by the technical writing manager, including but not limited to internal documentation to assist the internal support team.
This opportunity involves collaboration with the technical writing team, product managers, subject matter experts, support teams, and other members of the organization to ensure all documentation is correct and meets style guidelines as set by the writing team.
- 3-4 years of professional writing of end-user/internal documentation
- Experience with help, FAQs, and related documentation in a fast-paced tech environment
- Bachelor's degree in English, Technical Communications, Computer Science, Creative Writing or equivalent
- Experience and proficient in Google Suite (Drive, Docs), JIRA/Confluence, and component-based authoring tools such as Contentful
- 100% Remote
Please submit a writing portfolio (3–5 writing samples) demonstrating efficient and clearly written customer-facing and/or internal documentation. The portfolio should exhibit the ability to understand and implement content architecture and/or the presentation of complex concepts. A diverse writing portfolio that includes online content and data visualization is preferred.