This LA based SaaS company is looking for a contract technical writer to support the Documentation team backlog, including creating engaging content that helps our internal and external customers excel at self-sufficiency when using or troubleshooting the product.
This person need to have previous SaaS experience and will also work on other doc-oriented tasks as requested by the Documentation team manager, such as producing release notes and other customer-facing help material to support rollouts and other needs. You will be responsible for revising other help content as directed by the technical writing manager, including but not limited to internal documentation to assist our internal support team. This person will also revise other help content as directed by the technical writing manager, including but not limited to internal documentation to assist our internal support team.
This role will include collaboration with the technical writing team, product managers, subject matter experts, support teams, and other members of the org to ensure all documentation is correct and meets style guidelines as set by the writing team. Lastly, this person will conduct peer reviews of other team members and provide actionable feedback to ensure consistency and quality assurance across all content.
- 3-4 years of professional writing end-user/internal documentation
- Experience with help, FAQs, related documentation in a fast-paced tech environment
- Bachelor's degree in English, Technical Communications, Computer Science, Creative Writing or equivalent
- Experience and proficient in Google Suite (Drive, Docs), JIRA/Confluence, and component-based authoring tools such as Contentful
- 100% Remote
Please submit a writing portfolio (3–5 writing samples) that demonstrates your ability to produce efficient and clearly written customer-facing and/or internal documentation. The portfolio should exhibit your ability to understand and implement content architecture and/or presentation of complex concepts. A diverse writing portfolio that includes online content and data visualization is preferred.