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Sr. Collections Analyst

Location : Hybrid- FL
Job Type : Temp/Contract
Reference Code : 13194710
Compensation : 48.28 USD/HOUR
Start Date : 06/27/2022
End Date : 01/26/2023
Hours : Full Time
Required Years of Experience : 5
Required Education : Bachelors degree required
Travel : No
Relocation : No

Job Description :
Job Responsibilities:

  • Provides clear, concise, and timely communication to internal and external stakeholders – especially at executive levels

  • Provides timely, efficient and effective collection and dispute resolution efforts that require executive business partner and customer engagement and a deep understanding of Customer-to-Cash processes and business models with a focus on strategic accounts and escalated dispute resolution

  • Negotiates complex customer settlements and payment plans with the appropriate approval authority

  • Recommends accounts receivable for bad debt write-off and placement with third party collections agencies

  • Identifies and manages collection trends which delay collection and provides guidance in order to avoid bad debt loss

  • Identifies and resolves procedural and operational issues which could adversely affect collection of the accounts receivable

  • Makes recommendations for process improvements focusing on the Customer-to-Cash cycle

  • Contributes to the completion of monthly and quarterly reports, reserve recommendations, and Consolidated Accounts Receivable Report

  • Prepares ad-hoc reports

  • Manages the collection and dispute resolution of complex / strategic accounts receivable

  • Meets with customers – often at executive levels - to discuss their business plans, credit risk, payments, risk mitigation, and process improvements

  • Responsible for managing bankruptcies, insolvencies, and third party collection

  • Leads the Collections Team in preparation of ad- hoc reports to support business intelligence activities

  • Leads in the development and implementation of new technologies to improve efficiency and effectiveness

  • Develops and presents business cases in support of systems changes or initiatives

  • Works with business partners – often at executive levels - to implement appropriate strategies for managing the collection of the accounts receivable and resolution of disputes in support of businesses

  • Collaborates with business leaders to mitigate risk to the accounts receivables and future revenue

  • Keeps abreast of industry, market and business conditions.

  • Provide overviews and alerts for high risk delinquent customers

  • Provides C&C leadership across business partners by resolving escalated collections issues, working with strategic accounts, and performing regular account and portfolio reviews

  • Works with team to lead in execution of escalated collection and dispute resolution of technical, account, and procedural challenges

Required Qualifications :
Basic Qualifications:

  • Bachelor's degree required

  • Collaborates and solves problems – works with others to resolve significant issues, clarify or interpret complex information

  • Engages with executive internal and external personnel and leadership

  • Works with businesses and customers to support the free flow of profitable goods and services

  • Prepares and presents executive presentations

  • Negotiates and advises customers and vendors with complex credit and business issues

  • 5+ years Commercial Collection Experience

  • Advanced customer and business partner engagement skills

  • Advanced understanding of strategic account management plus escalated dispute management for most complex issues

  • Trusted advisor to key C&C stakeholders including C&C management team / individual contributors, business partners and customers

  • Excellent executive engagement skills

  • Excellent verbal and written communication

  • Excellent interpersonal, influencing and negotiating skills

  • Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business & industry trends

  • Ability to maintain an objective financial perspective and understand the broader implications to the Company and customer

  • Ability to identify root causes of issues preventing the timely collection of the accounts receivable and initiate and/or recommend solutions internally and with customers

  • Advanced working knowledge in commercial collections

  • Advanced knowledge of process flows and understanding of systems

  • Advanced working knowledge of contracts as it relates to the management of collection

  • Advanced understanding of bankruptcies and other forms of business failures

  • Advanced working knowledge in commercial collection

  • Advanced understanding of the Customer-to-Cash process of key business models

  • Advanced knowledge of bankruptcy and insolvencies

  • Advanced knowledge of forms of security instruments

  • Advanced understanding of how the team supports Finance, Sales, Operations, Accounting and the customer

  • Advanced working knowledge of contracts as it relates to the management of collections and dispute management

  • Advanced understanding of the customer & industry and how collections contributes to the achievement of business objectives

  • Excellent leadership, influencing & executive engagement skills

  • Advanced ability to influence business decisions and outcomes with internal and external leadership

  • Advanced ability to lead Customer-to-Cash process improvement projects

Preferred Qualifications:

  • Degree in Accounting, Finance or Business Administration

  • Management experience a plus

Additional Information:

  • This position is local to the Santa Monica

  • Interview will be a Zoom with a Collections Manager

  • Candidates of advance level and abilities will be asked to provide mentorship and assist on various ongoing projects as well. 

Skills :
bankruptcy Collections Finance Operations Sales
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