• Work with stakeholders to gather and document requirements for Salesforce CRM (Sales & Service Cloud).


• Analyze and translate business requirements into technical specifications and design documents.


• Work closely with development team to ensure successful implementation of Salesforce CRM solutions.


• Provide demos, end-user training and support as needed.


• Conduct ongoing analysis and make recommendations to improve the Salesforce CRM (Sales & Service Cloud).


• Possess up-to-date knowledge of Salesforce.com CRM (Sales & Service Cloud) features and functionality from a consulting or BA perspective


• Prior software development experience is preferred. 


• Ability to 'read' code and understand the logic behind it.

Basic Qualifications:

• Technical Business Analyst. 


• Experience delivering projects working with teams using Agile/SCRUM/Iterative delivery methodologies is a must.


• Information Technology or Engineering Degree- must have.


• An engineering degree (electrical, mechanical, chemical) could work if experience has been programming in a modern language. 


• Complex system integrations and highly customized (coded) Salesforce environment.


• Experience with implementation and deployment that includes coordination of activities from more than one team


• Sales & Marketing mindset and experience with opportunity tracking and sales pipeline management


• 5 years of experience in a technical business analyst role with hands-on experience in Salesforce.com CRM (Sales & Service Cloud) products.


• Strong technical skills, including experience with Apex, Visualforce, SOQL, and Salesforce Lightning.


• Proven ability to gather and document business requirements.


• Experience working in a customer-facing role.


• Strong analytical and problem-solving skills.

OTHER:

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  • Excellent communication and interpersonal skills.
  
  
  • Ability to work independently and in a team environment.
  
  
  • Excellent written, verbal and interpersonal communication skills. The position requires frequent communication with colleagues and partners in several different geographic locations and time zones
  
  
  • Proven ability to work with all members of an extended and diverse project team
  
  
  • Proven ability to rapidly understand new topics and document what is said. Great listening skills required
  
  
  • Must be detail-oriented, self-organized, committed to quality and capable of tracking multiple issues simultaneously
  
  
  • Excellent time management skills
  
  
  • Excellent project coordination skills
  
  
  
  

• Hours: 8 AM - 5 PM


• Onsite 2 days right now; could increase to 4 w/ space