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Senior Business Analyst

Location : Celebration, FL (Hybrid)
Job Type : Temp/Contract
Compensation : 79.86 USD/HOUR
Start Date : 05/01/2023
End Date : 04/30/2024
Hours : Full Time
Required Years of Experience : 5
Required Education : Information Technology or Engineering Degree

Job Description :

  • Work with stakeholders to gather and document requirements for Salesforce CRM (Sales & Service Cloud).

  • Analyze and translate business requirements into technical specifications and design documents.

  • Work closely with development team to ensure successful implementation of Salesforce CRM solutions.

  • Provide demos, end-user training and support as needed.

  • Conduct ongoing analysis and make recommendations to improve the Salesforce CRM (Sales & Service Cloud).

  • Possess up-to-date knowledge of CRM (Sales & Service Cloud) features and functionality from a consulting or BA perspective

  • Prior software development experience is preferred. 

  • Ability to 'read' code and understand the logic behind it.

Required Qualifications :

Basic Qualifications:

  • Technical Business Analyst. 

  • Experience delivering projects working with teams using Agile/SCRUM/Iterative delivery methodologies is a must.

  • Information Technology or Engineering Degree- must have.

  • An engineering degree (electrical, mechanical, chemical) could work if experience has been programming in a modern language. 

  • Complex system integrations and highly customized (coded) Salesforce environment.

  • Experience with implementation and deployment that includes coordination of activities from more than one team

  • Sales & Marketing mindset and experience with opportunity tracking and sales pipeline management

  • 5 years of experience in a technical business analyst role with hands-on experience in CRM (Sales & Service Cloud) products.

  • Strong technical skills, including experience with Apex, Visualforce, SOQL, and Salesforce Lightning.

  • Proven ability to gather and document business requirements.

  • Experience working in a customer-facing role.

  • Strong analytical and problem-solving skills.




    • Excellent communication and interpersonal skills.

    • Ability to work independently and in a team environment.

    • Excellent written, verbal and interpersonal communication skills. The position requires frequent communication with colleagues and partners in several different geographic locations and time zones

    • Proven ability to work with all members of an extended and diverse project team

    • Proven ability to rapidly understand new topics and document what is said. Great listening skills required

    • Must be detail-oriented, self-organized, committed to quality and capable of tracking multiple issues simultaneously

    • Excellent time management skills

    • Excellent project coordination skills

Preferred Qualifications:

  • Information Technology or Engineering Degree is a must.

  • Experience working in a consulting role is preferred.

  • Prior software development experience is preferred. 

  • Ability to 'read' code and understand the logic behind it.

  • Exposure to Timeshare sales and marketing would be beneficial

Additional Information:

  • Hours: 8 AM - 5 PM

  • Onsite 2 days right now; could increase to 4 w/ space

Skills :
Agile Apex Salesforce Scrum SOQL Visualforce
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