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Customer Service Representative 1

Location : Camarillo, CA (On-Site)
Job Type : Direct
Compensation : 20.00 - 33.00 USD/HOUR
Start Date : 08/15/2022
Hours : Full Time
Required Years of Experience : 3
Required Education : Requires a Bachelorís degree and/or High School diploma (or equivalent)
Travel : No
Relocation : No

Job Description :
Overview:



Respond to customer inquiries and process orders. Resolve routine and basic problems and communicate solutions, escalate complex customer issues to other department members or manager for assistance as needed. Reports to the Manager of Customer Service.



 


Responsibilities:


 


Accurately process orders, quotes, RMA’s for returns and/or credits.


 



  • Track order status and delivery date.

  • Interface between Operations, Supply Chain Management and Logistics.

  • Update and maintain order reports.

  • Follow up on inquiries from customers relating to status of orders, availability of product and related matters.

  • Support Complaints & Return and Quality departments.

  • Open customer accounts by recording account information in the customer database     and submitting to Accounting personnel.

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

  • Prepare product or service reports by collecting and analyzing customer information.

  • Interface with Purchasing and Production to determine on-time deliveries.

  • Communicate to customer and outside sales representative of any potential issues,       advise updates on orders or quotes, secure approved drawings at time of orders, submit order Acknowledgements.

  • Communicate with Planning on customer forecasts.


 


 


 


Back-up for Sales Support:


 



  • Create and maintain customer records in master database.

  • Liaise between the Sales team, Engineering, Purchasing, Service, and other departments (and systems) for price quotes and commercial terms.

  • Coordinate creation of drawings.

  • Prepare quotations (“quotes”) and process orders.

  • Input accurate pricing in the ERP/CRM system.

  • Assist in the demo and sampling process.

  • Support RFI/RFQ activities.

  • Support Tender Management.

  • Complete department projects.

  • Follow up and respond to queries (in a timely manner) from internal and external Customers relating to Lead to Order.


  •  Support the sales team by assisting with systems, processes, and procedures and other administrative tasks.


             Assist with basic reports on sales targets, activity, and other related metrics.


    Perform other duties as assigned.


  •  Assist in coordinating customer and prospect meetings when necessary.






 


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Required Qualifications :

Education & Experience: 


 









Requires an Associate’s degree and/or High School diploma (or equivalent) and minimum of 2 years’ related experience. Bio-Pharma (or similar industry) experience preferred. ERP experience (Syteline preferred).


 


Must be self-motivated, amendable to a variety of work projects and work efficiently independently and as part of a team.


•             Ability to prioritize a variety of tasks and meet deadlines.


•             Basic Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, etc.) skills.


•             Good math skills.


•             Experience using CRM & ERP Systems, Syteline knowledge is preferred.


•             Aptitude for working with technical data associated with product lines.


•             Dedicated to providing excellent client service.


•             Flexible to travel within the Client's  Group for trainings or meetings, if needed.


•             Pro-active customer communication (internally and externally).


•             Willingness to take responsibility.


•             Good interpersonal and customer service skills.


•             Excellent oral and written communication skills.


•             Accurate data entry.


•             Good organizational skills and detail-oriented.


•             Good time management skills with ability to meet deadlines. Ability to prioritize tasks.


•             Self-starter with strong sense of urgency and ability to deliver ahead of deadlines.


•             Maintain an upbeat and pleasant personality.


•             Patient, tactful, diplomatic, and approachable.


•             Able to stay calm in difficult situations.


•             Able to effectively work in a fast-paced environment and frequently manage multiple priorities. 









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Skills :
customer service Microsoft Office
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