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Call Center Representative

Location : Sylmar, CA
Job Type : Temp/Contract to Direct
Compensation : 16.00 USD/HOUR
Hours : Full Time
Travel : No
Relocation : No

Job Description :

  • Identifies and addresses customer needs using selling techniques.

  • Promotes generation of revenue for scope of services with all client contact.

  • Handles inbound calls, using professional and proactive client service skills with call control techniques.

  • Answers basic product line questions and routes call to CSR as needed. 

  • Turns calls into revenue enhancing opportunities through identifying client’s needs.

  • Assists the sales team by providing information to patients, doctors and centers as needed.

  • Communications with customers by phone or by mail as requested.

  • Promotes current marketing campaigns and understands the necessity of medical products.

Required Qualifications :

  • Excellent telephone etiquette and a background in customer service.  

  • Good problem solving, and time management skills. 

  • Ability to handle high call volume.

  • Ability to take ownership and initiative to address customer needs.

  • Solid data entry skills and knowledge of MS Word, Excel and internet applications.

  • Must have good verbal and written communication skills and be able to work in a team environment. 

  • Personable and outgoing with strong a work ethic.

  • Proven ability to maintain a high level of client satisfaction.

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