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Application Support Analyst

Location : Los Angeles CA
Job Type : Direct
Reference Code : 16058
Compensation : 75000.00 - 85000.00 USD/YEAR
Start Date : 12/14/2020
Hours : Full Time

Job Description :
Responsibilities & Duties: 



  • Provide user support of core financial systems ]

  • Identify and resolve system and user issues with minimal support 

  • Escalate issues to SMEs or vendors as applicable. 

  • Provides user and management reporting as assigned 

  • Collaborates with analysts, designers, system owners and software providers in the testing and integration of new software programs and applications. 

  • Assists the core team in performing assessment of customer requests, IT initiatives and EPMO projects 

  • Assists other IT departments in incident management, requests, initiatives and projects related to Core solutions 

  • Requests reporting metrics from vendors for executive reporting as directed.

  • Completes task according to department SLA requirements 

  • Provide guidance to users on core solution functionality and best practices 

  • Participates in training of new products and services 

  • Participate in the planning, development and executing of system integrations, conversions or improvement activities. 

  • Provides system and process data as assigned for internal audit and examiner reviews 

  • Participates in user requirements discussion as assigned. 

  • Collaborates with other IT departments to ensure IT strategic initiatives are met. 


 


Job Qualifications:



  • 3-5+ years banking experience working with core and ancillary systems 

  • 3-5+ years of experience working in the Information technology industry 

  • 3+ years of experience in requirements gathering and project implementations and

  • Good analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions. 

  • Ability to research and identify application / product issues. 

  • Exposure to data processing, hardware platforms, enterprise software applications, and outsourced systems.


Required Qualifications :


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