Production Support Engineer
Category : Information Technology
Location/City : CA - Glendale
Job Type : Contract
Salary Range : 35.00 - 40.00 per hour (Contract)
Recruiter Name : Justin Allen
Recruiter Email : email@example.com
The Product Support Engineer will be working alongside an Agile development team, infrastructure engineering team and product management team to ensure technical operations for a suite of products developed using state-of-the-art software engineering technologies and techniques.
Working closely with development, QA, Infrastructure and product management teams to support/troubleshoot customer facing products related issues.
First line of contact for customer questions/problems regarding their requests, deliveries, etc.
Manage user accounts, such as permissions, resetting password, vendor configuration, etc.
Some level of production release support
Work with the business users and product management team to curate asset metadata using data migration scripts.
Develop tools to assist the product support team to efficiently resolve issues.
Conduct problem identification and resolution related to products that handle distributed production, post-production and distribution workflows.
Identify the root cause of product related issues of a state-of-the-art SOA execution environment, including services, integrations and orchestrations. Classify the issues as application, infrastructure, or end user.
Analyze the issue and take correct course of action to resolve the issue with minimum guidance or supervision, or coordinate corrective action with team members as necessary.