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Solutions Engineer

Los Angeles, CA

Posted: 06/23/2020 Industry: Information Technology Job Number: Pay Rate: 140000.00 - 150000.00 per year (Full-time / Perm)

Job Description

Date Created : 6/23/2020 8:55:39 AM
Category : Information Technology
Location/City : CA - Los Angeles
Job Type : Full-time / Perm
Salary Range : 140000.00 - 150000.00 per year (Full-time / Perm)
Recruiter Name : Sean Pennel
Recruiter Email :

The Solutions Engineer will:

  • Dual Report to the VP, Retail Partnerships and the COO
  • Be a key member of the Retail Partnerships team and sales process
  • Be the subject matter expert for the Retail Partnership team regarding all customer-facing services and relevant back-end technologies and operations processes
  • Discover and analyze individual customer goals and challenges and map those back into the company's solution portfolio
  • Present customized story-driven technical product demonstrations to potential customers that align with key business value and solution differentiation
  • Present company technology infrastructure, including demonstrating deep familiarity with hardware, software, networking and security stack
  • Where appropriate, gather requirements and requests from customers for additional functionality and provide necessary input to the Product team to enable them to prioritize projects and write requirements
  • Respond effectively to the technical sections of RFIs and RFPs
  • Review and advise on sales proposals
  • Ensure implementation requirements are clearly transitioned to and implemented by Retailer Success and Product teams and where necessary perform implementations directly
  • Pre- and post-launch, serve as customers primary contact for all technical questions and help investigate and troubleshoot any technical issues that may arise during the course of customers use of our services
  • Provide Product team with Retailer feedback on strengths and weaknesses of the company platform
  • Present solutions at relevant industry conferences
  • Function effectively in a fast-paced high-energy market segment and successfully balance multiple projects in a team-selling environment
  • Travel domestically


  • B2B focus is preferred; B2B2C and B2C experience a plus
  • Passion for the problem company is solving
  • Ability to work as part of a team to solve business and technical problems in varied political environments
  • Solid verbal, written, presentation and interpersonal communication skills
  • Proven time management & prioritization skills in a dynamic sales environment
  • Technical expertise in any of the following industries (digital marketing, enterprise data systems and analytics, business intelligence, web analytics, CRM, enterprise search and content management systems)
  • B.S. Computer Science, Software Engineering, MIS, MBA, or equivalent work experience
    Previous experience as a Solutions Engineer or customer facing Product Manager
  • An understanding of retail and the challenges returns pose for stakeholders preferred

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